Privacy Policy

New Age Wellness Solutions ("we", "our", "us") is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website newagewellnesssolutions.com.

This policy is compliant with the Kenya Data Protection Act, 2019.

1. Information We Collect

We may collect the following types of personal information:

Identity Data: Full name, date of birth (where required)
Contact Data: Email address, phone number, physical delivery address
Transaction Data: Details of products purchased, payment method, order history
Technical Data: IP address, browser type, device type, cookies, and usage data
Marketing Preferences: Your choices regarding receiving communications from us

2. How We Use Your Information

To process and fulfil your orders
To communicate with you about your orders and account
To send promotional emails and newsletters (only with your consent)
To improve our website, products, and services
To comply with legal obligations under Kenyan law
To detect and prevent fraud or unauthorised access

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data only with:

Delivery partners (name and address only, for order fulfilment)
Payment processors (to securely process your transactions)
Legal authorities (when required by law or court order)

4. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by Kenyan law. You may request deletion of your account and data at any time.

5. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data ("right to be forgotten")
Withdraw consent for marketing communications at any time
Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya

6. Cookies

We use cookies to improve your browsing experience. Essential cookies are required for the website to function. You may disable non-essential cookies through your browser settings, though this may affect website functionality.

7. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. All data transmissions are encrypted using SSL/TLS technology.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

9. Contact Us

For any privacy-related queries or to exercise your data rights, contact our Data Protection Officer:
info@newagewellnesssolutions.com
newagewellnesssolutions.com

Last updated: May 2026