Customer Service
At New Age Wellness Solutions, we are committed to providing you with a seamless shopping experience. Whether you have a question about a product, need help with your order, or want wellness advice our team is here for you.
Contact Us
- Email: info@newagewellnesssolutions.com
- Hours: Monday - Saturday, 8:00 AM - 6:00 PM EAT
- Website: newagewellnesssolutions.com
Order Help
- Track your order: Log in to your account and visit "My Orders" to see real-time updates.
- Modify an order: Changes can be made within 2 hours of placing the order. Contact us promptly.
- Cancel an order: Cancellations are accepted before dispatch. Email us with your order number.
Delivery Questions
- Nairobi deliveries: 2 business days
- Other major towns (Mombasa, Kisumu, Nakuru, Eldoret): 4 business days
- Rest of Kenya: 7 business days
- If your delivery is delayed beyond the estimated window, contact us and we will investigate immediately.
Returns & Refunds
Please refer to our Return Policy and Refund Policy pages for detailed guidance. To start a return, email us with your order number and reason.
Product Advice
Not sure which product is right for you? Our team includes wellness-informed staff who can help guide you toward the best options for your specific health goals, whether it's weight management, immunity, energy, skin health, or general wellbeing. Simply send us an email or use the chat feature on our website.
Frequently Asked Questions
Q: How do I pay using M-Pesa?
A: During checkout, select M-Pesa as your payment method. You will receive a payment prompt on your phone to complete the transaction.
Q: Do you deliver outside Nairobi?
A: Yes! We deliver to all 47 counties in Kenya through our courier partners.
Q: Are your products genuine?
A: Absolutely. We only stock products from verified, reputable manufacturers and authorised distributors.