Payment Policy
New Age Wellness Solutions is committed to making your shopping experience safe, seamless, and convenient. We offer multiple secure payment options suited to Kenyan customers.
Accepted Payment Methods
- M-Pesa (STK Push): Pay instantly using your Safaricom M-Pesa line. You will receive a payment prompt on your phone at checkout.
- Visa & Mastercard: Pay securely with your debit or credit card. All card transactions are encrypted using SSL technology.
- Bank Transfer: Available for large orders. Contact us at info@newagewellnesssolutions.com for bank details.
Payment Security
Your financial security is our top priority. All transactions on our platform are processed through secure, encrypted payment gateways. We do not store your card details on our servers. Look for the padlock icon in your browser address bar to confirm you are on a secure connection.
Currency
All prices on our website are displayed in Kenyan Shillings (KES). If you are paying by international card, your bank may apply a foreign transaction fee — please check with your bank.
Payment Confirmation
After successful payment, you will receive an order confirmation email with your order details and expected delivery timeline. If you do not receive a confirmation within 30 minutes, please check your spam folder or contact us immediately.
Failed Payments
If your payment fails, your order will not be processed. Please try again with a different payment method or ensure your M-Pesa account has sufficient balance. If the issue persists, contact our support team for assistance.
Invoices & Receipts
An electronic receipt is automatically sent to your registered email address after each successful transaction. You can also download invoices from your account dashboard under "My Orders."
Payment Support
info@newagewellnesssolutions.com
Hours: Monday-Saturday, 8 AM - 6 PM EAT